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Hong Kong’s Consumer Council

Hong Kong’s Consumer Council
The latest news and top stories on Hong Kong’s Consumer Council. A prominent Hong Kong-based independent statutory body, Hong Kong’s Consumer Council is dedicated to safeguarding consumer rights and enhancing welfare. Established in 1974, its primary mission involves promoting fair market practices and empowering consumers. The Council’s main activities include handling complaints, mediating disputes, conducting product testing and market research and providing consumer education through publications like CHOICE Magazine. It plays a significant role in advocating for pro-consumer policies and legislation, contributing to a safe and just consumption environment.
A Consumer Council survey has found that some supermarket promotions offered less value than their labels suggested. Photo: Edmond So
A Consumer Council survey has found that some supermarket promotions offered less value than their labels suggested. Photo: Edmond So
Consumer protection in Hong Kong

Hong Kong consumer watchdog questions supermarkets’ buy one, get one free deals

Consumer Council urges shoppers to compare unit prices after finding some offers provide smaller-than-expected discounts or no savings at all.

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Consumer protection in Hong Kong

Huge gaps in sanitary pad absorption speeds, over half poorly labelled: watchdog

Hong Kong society

Elderly woman allegedly pressured into spending HK$100,000 on beauty products

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Consumer protection in Hong Kong

Over half of tested reading specs fail to list key details to prevent eye strain

Consumer Council tested 17 models of ready-to-wear reading glasses between January and May this year.

The watchdog found that most glasses lacked the labelling and warning statements required under European standards. Photo: Getty Images
Consumer protection in Hong Kong

Watchdog urges clearer terms as complaints about hotels near 1,000 annually

Hong Kong’s Consumer Council says hotels and online platforms should clearly spell out policies for refunds and booking changes.

Consumer protection in Hong Kong

Claw machine operators told to get a grip on player complaints after 760% jump

Consumer Council data shows number of grievances involving claw machines has risen from 16 to 138 over three years.

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War and conflict

Editorial | Hong Kong should work to ensure a steady fuel supply amid war in Iran

While shielded by the national economy, the city needs to maintain an open, transparent market to deter abusive behaviour.

An attendant fillls a tank at a petrol station in Mong Kok on March 11. Photo: Jelly Tse
Hong Kong entertainment

Sour note for fans after Taiwanese rock band Mayday switches Hong Kong date

Veteran rockers’ show originally scheduled for March 24 cancelled, with new concert added on March 29.

Consumer protection in Hong Kong

Hong Kong consumer watchdog urges better elderly services after 9,206 complaints

Complaints received over past three years include one from woman who spent HK$400,000 on beauty treatments, Consumer Council says.

Consumer protection in Hong Kong

Hong Kong consumer watchdog finds 1 in 4 face washes fall short on ingredients

Consumers urged to try a small portion on skin beforehand as a precaution when using cleansers that are highly acidic.

Consumer Council CEO Alaina Shum (left) and Kenneth Chan hold a press conference at the council’s office in North Point. Photo: Jelly Tse
Hong Kong society

Hong Kong driving schools slammed over opaque fees, insufficient training hours

Consumer watchdog says courses at 11 driving schools fell short of 30-hour training requirement, forcing students to buy extra lessons.

Hong Kong driving schools have been slammed by the consumer watchdog over opaque fees. Photo: SamTsang
Consumer protection in Hong Kong

Some pet toys in Hong Kong have chemicals that can cause allergies: watchdog

But Consumer Council says 97 per cent of tested dog toys comply with migration limits stipulated in European safety standard for children’s toys.

Hong Kong healthcare and hospitals

Editorial | Consumer Council right to flag issues around child vaccinations

Parents should heed the watchdog’s advice of avoiding prepaid vaccination schemes without prior medical consultation.

Hong Kong society

Hong Kong to scrutinise Central Harbourfront lease after hot-air balloon saga

Central Harbourfront is among event spaces leased to private operators, with area hosting recent AIA International Hot Air Balloon Fest.

The organiser of the AIA International Hot Air Balloon Fest Hong Kong later issued refunds in response to the public backlash. Photo: Dickson Lee
Consumer protection in Hong Kong

Singaporean’s HK$30,400 bill sparks warning over Hong Kong pharmacy malpractices

‘These malpractices not only damage the reputation of Hong Kong’s retail and tourism industries, but also undermine tourists’ confidence,’ watchdog says.

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Hong Kong’s consumer watchdog has recorded 548 complaints against pharmacies over malpractice in the first eight months of this year. Photo: Yik Yeung-man
Consumer protection in Hong Kong

93% of tested clay masks found to contain heavy metals: Hong Kong watchdog

Apivita Express Beauty, Aromatica Tea Tree Pore Purifying clay masks found to have arsenic, lead levels exceeding mainland Chinese, US limits.

Hong Kong society

Hong Kong watchdog warns against buying prepaid child vaccinations without advice

Consumer Council issues warning after finding most private service providers do not offer full refunds even when a child is unfit for a jab.

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Art

Opinion | How Hong Kong’s balloon and inflatables events often let people down

The Hot Air Balloon Festival farce isn’t the first time Hong Kong has struggled with giant inflatables. That doesn’t bode well for Christmas.

A deflated hot air balloon is seen at the AIA International Hot Air Balloon Festival on September 6, 2025. Photo: Karma Lo
Consumer protection in Hong Kong

Go with the flow: Hong Kong consumer watchdog posts portable fan performance gaps

Study of products shows disparity in airflow and battery life, as well as concerns over ‘inadequate’ safety manuals.

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