Agentic AI: the next battleground for Chinese brands
To unlock further success in brand awareness, Chinese firms must appeal to the artificial intelligence agents that are increasingly shaping consumer experience
These personal concierges are starting to determine the best choices for each user by balancing price, quality, reliability, sustainability and individual preferences. Tell an AI agent you want to go “somewhere”, and it can autonomously choose the destination and book transport, lodging and restaurants based on its deep, constantly updated understanding of your tastes, values and lifestyle – so-called personality pairing.
That’s a quantum leap from generative AI. Yet, AI of both the generative and agentic variety share a common dynamic: commerce is embedded into every aspect of each user’s experience. Weary of laborious click-throughs, consumers are seeking curated recommendations from AI agents. As a consequence, brands are losing influence over the answer that shapes choice, speakers argued at the recent Cannes Lions festival in France, attended by marketing executives and business leaders.